Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to ammar.suleimani@gmail.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
How can I place an order?
Placing an order is easy! Just follow these simple steps:
- Find Your Product: Use the search bar at the top of the page or browse through the categories on our homepage to locate the product you need. Choose the desired flavor and size.
- Add to Cart: Once you’re on the product page, select the flavor and size, then click "Add to Cart."
- Review Your Order: Go to your cart page to review your selected items.
- Checkout: Click "Proceed to Checkout" to finalize your order.
- Find Your Product: Use the search bar at the top of the page or browse through the categories on our homepage to locate the product you need. Choose the desired flavor and size.
- Add to Cart: Once you’re on the product page, select the flavor and size, then click "Add to Cart."
- Review Your Order: Go to your cart page to review your selected items.
- Checkout: Click "Proceed to Checkout" to finalize your order.
I received my order with missing/damaged items, what can I do?
- Contact Us: Reach out to our customer support team as soon as possible, making sure to share the order number and details about the missing or damaged items.
- Provide Evidence: If possible, send us a photo of the damaged items, packaging, and LOT number (found next to the expiry date) if applicable.
- We'll Make It Right: We’ll review your information and arrange for a replacement or refund as needed.
- Provide Evidence: If possible, send us a photo of the damaged items, packaging, and LOT number (found next to the expiry date) if applicable.
- We'll Make It Right: We’ll review your information and arrange for a replacement or refund as needed.
Do you offer free consultations for nutrition-related questions or product inquiries?
Yes, we do! Our highly experienced nutrition team is here to provide dietary advice and answer any product-related questions you may have. Consultations are completely free!
Are your products Halal?
All of our products are free from any haram animal ingredients and alcohol and are approved by the Food and Drug Authority.
Why was an extra amount of money deducted from my Credit Card?
At GOWAWAN, we only charge you for the total price of your order. However, additional fees or service charges may be applied by your bank based on their policies. For detailed information or if you have any questions, please contact your card issuer directly.
When can I get my refund?
For canceled orders, we’ll process your refund within one business day. After that, it usually takes 5-10 business days for the amount to show up on your credit card, depending on your bank’s processes.
For returned orders, we’ll process your refund the same day we receive the return at our warehouse. It typically takes 5-10 business days for the refund to appear on your credit card from the issuance date.
What are the available payment options?
We accept Online Payments: Credit/ Debit card